How to Withdraw
To make a withdrawal, navigate to the Wallet page.
- Click Withdraw:
- Enter your withdrawal details, including your withdrawal address, network and amount:
Once you've entered your withdrawal details, click 'Continue.
- Next, confirm your withdrawal by entering the PIN code from the confirmation email and click 'WITHDRAW'
Once confirmed, withdrawals will be reflected as ‘Pending’ in the Transaction history:
When confirming a withdrawal, the withdrawal amount will be immediately reserved on your Wallet, with the Available balance decreasing accordingly.
A pending withdrawal can be cancelled at anytime prior to the withdrawal processing period. To cancel a withdrawal, simply click the 'X' button in the 'Status' column of the Transaction history:
After cancelling a withdrawal, the funds reserved for the withdrawal are unlocked in your Wallet and can be used for further trading.
Withdrawal processing conditions and timeframes
All pending withdrawal requests are processed once a day, between 12:00 - 14:00 UTC.
For security reasons Margex stores the majority of funds on a cold wallet while maintaining a limited amount of funds on its online hot wallet. Withdrawals placed before 11:00 UTC are processed on the same day. Withdrawals placed after 11:00 UTC are processed the following day.
The status of your withdrawals will be reflected on the Wallet page of your account, in the Transaction History section.