How to Withdraw

To make a withdrawal, navigate to the Wallet page.

  • Click Withdraw:

50Withdraw button.png

  • Enter your withdrawal details, including your withdrawal address, network and amount:

Withdrawal - details.png

Once you've entered your withdrawal details, click 'Continue.

  • Next, confirm your withdrawal by entering the PIN code from the confirmation email and click 'WITHDRAW'

Withdrawal - confirmation code.png

Withdrawal - confirmed.png

Once confirmed, withdrawals will be reflected as ‘Pending’ in the Transaction history:

54Pending withdrawal.png

When confirming a withdrawal, the withdrawal amount will be immediately reserved on your Wallet, with the Available balance decreasing accordingly.

A pending withdrawal can be cancelled at anytime prior to the withdrawal processing period. To cancel a withdrawal, simply click the 'X' button in the 'Status' column of the Transaction history:

55Cancel withdrawal.png

After cancelling a withdrawal, the funds reserved for the withdrawal are unlocked in your Wallet and can be used for further trading.


Withdrawal processing conditions and timeframes

All pending withdrawal requests are processed once a day, between 12:00 - 14:00 UTC.

For security reasons Margex stores the majority of funds on a cold wallet while maintaining a limited amount of funds on its online hot wallet. Withdrawals placed before 11:00 UTC are processed on the same day. Withdrawals placed after 11:00 UTC are processed the following day.

The status of your withdrawals will be reflected on the Wallet page of your account, in the Transaction History section.